Help centre

Everything about using the sticks, what they will and will not do, and how orders, subscriptions and the guarantee work. If the answer is not here, the contact form goes to a real person.

Using the sticks

How do I use one?

Make sure the ear canal is dry. Take one stick off the tray, insert it a short way, never deep, and rotate it once so the adhesive tip makes contact. Pull it back out and look at the tip. The whole thing takes about as long as reading this sentence.

Why does it have to be dry?

The tip works by adhesion, and adhesive needs a dry surface to grip. Straight after a shower, a swim or the gym there is moisture in the way and the stick will come out looking almost clean. Move it to before the shower and it works properly.

How often should I use one?

Most people settle on a couple of times a week rather than daily. Ears are largely self-cleaning and there is no benefit to going looking for wax that is not there. If the stick keeps coming out clean, you are cleaning more often than you need to.

How many times can I reuse one stick?

Rinse it under the tap, stand it somewhere to dry, and the tack comes back. People commonly stay on the same stick for weeks. When it stops feeling tacky after a rinse, take a fresh one. There are 24 in a box.

Is this safe for children?

Under 12s with a guardian doing it, not on their own. Anyone with an ear condition, grommets, a perforation or a history of ear surgery should ask their doctor before using anything in the ear, including this.

What it will not do

The section most stores leave out. It is here because it is the part people check.

Will this unblock a blocked ear?

No. This is daily maintenance for what is within reach of the tip. Genuinely impacted wax needs softening drops, irrigation or a clinician, and often more than one of those. Buying this hoping it will clear a blockage is the one way to be disappointed by it.

Is it a medical device?

No. It is a personal care tool. It is not intended to diagnose, treat, cure or prevent any condition, and we are not going to imply otherwise.

When should I see a doctor instead?

If an ear is painful, discharging, genuinely blocked, ringing, or your hearing has changed suddenly. Those are all reasons to speak to a clinician rather than reach for a cleaning tool.

Is this not the same thing I was told not to do?

The advice you were given was about cotton swabs, and it was about geometry rather than morality. A swab is close to the width of the canal, so pushing it in makes it act like a piston. These are thin enough that they never seal the canal, so they cannot compact anything, and the work happens on the way out.

Orders, subscriptions and the guarantee

When does my order ship?

Orders placed on a business day go out the same or next working day from the US. You will get a tracking link as soon as it moves.

What does shipping cost?

Free over $35, otherwise $4.95. Buy 2 Get 1 Free and Buy 3 Get 2 Free both clear the threshold.

Is there a subscription?

There is no subscription. Every pack is a one-time purchase, so nothing renews and there is nothing to cancel.

How do I cancel?

From the manage subscription page, in your account, in about two clicks. There is no retention flow and nobody will call you.

What is the guarantee?

Sixty days, money back, and you keep the sticks. Opened, half used or finished entirely, the refund stands. Nobody wants used ear cleaners posted back, so we are not going to ask you to send anything.

Did not find it?

Send us the question. Real humans, US hours, and a reply within one business day, usually the same day.

Contact us