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Quick Answers

Where is my order? Orders leave our US warehouse within 1 business day and typically arrive in 2 to 4 days. Use Track Your Order with your order number and email for live status. How do I pause or cancel my refills? Head to Manage Subscription, verify with your order number and email, then pause, skip or cancel in one click. Cancellations are processed within 24 hours, no phone call required. How do I use it? Dry ears only. Insert gently and never deep, rotate once so the adhesive tip makes contact, then pull out and look at the tip. Rinse it, let it dry, and it is ready next time. About ten seconds. How does the 60-day guarantee work? Use Elariq for up to sixty days. If it does not do what we said it does, email us for a full refund. You keep the sticks, no return required and no questions asked. Is Elariq safe with my medication? Elariq Sticky Ear Cleaning Sticks are a personal care tool, not a medical device. Use on dry ears only and never insert deeply. If you have an ear condition, have had ear surgery, have a perforated eardrum, or are experiencing pain, discharge or a sudden change in hearing, speak to a clinician first.